Privacy Policy

Last Updated: June 9, 2025

At Lumora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, interactive albums, and related services, including features powered by QR Codes or NFC.

Information We Collect

When you use our services, we may collect the following types of information:

Basic Information: Name, email address, phone number

Album Content: Photos, videos, voice or written messages you upload

Usage Data: Device type, browser, interaction with our website

Payment Information: If you make purchases through our platform or partners

How We Use Your Information

We use the data we collect for purposes such as:

Creating and storing your interactive memory albums, allowing content sharing with authorized individuals only, providing customer support and technical assistance, improving our products and user experience, communicating with you about your orders or updates, and marketing (only if you give us consent).

Memory Privacy

We understand that your album content contains personal and emotional moments, so we ensure:

Your content is only accessible via private links or with your permission. We never share your content with third parties without clear consent. All files are securely stored and can be deleted upon your request.

Cookies

We use cookies to enhance your browsing experience. You can modify your browser settings if you prefer to disable cookies.

Third-Party Sharing

We may share some data with trusted third parties, such as:

Cloud storage providers (e.g., Google Drive, AWS), analytics tools (e.g., Google Analytics) to improve performance, and secure payment gateways during transactions.

We do not sell your data to anyone.

Data Security

We use advanced security measures to protect your information from unauthorized access, loss, or misuse.

Your Rights

You have the right to:

Access your personal data, edit or delete your uploaded content, request account deletion at any time, opt out of promotional communications, and contact us with any privacy concerns.

Children's Privacy

Our services are not intended for children under the age of 13. If we receive data related to a child, we will delete it immediately upon notice.