Shipping & Delivery
What countries do you ship to?
Currently, we ship to Egypt. We are actively working on expanding our shipping options and hope to offer delivery to more countries soon. Stay tuned for updates!
How much does shipping cost?
Shipping costs are calculated at checkout, based on the weight of your order and the destination.
How long will it take to receive my order?
For orders, you can expect to receive your order delivery to typically take between 4 to 6 business days, depending on your location and the availability of the items you ordered, except on Fridays and public holidays.
Returns & Exchanges
Can I return or exchange an item?
Returns and exchanges are not accepted after the order has been delivered, as our products are customized for each customer.
We kindly ask you to inspect your order carefully at the time of delivery to ensure it matches your request.
Thank you for your understanding and for supporting local handmade creation
What should I do if my order arrives damaged or faulty?
We pack all your orders with lots of love and care, but if you happen to receive a faulty or incorrect product, please reach out to us at hello@lumorastory.com or please contact our customer support immediately while the delivery agent is still present, so we can address the issue on the spot. We’re committed to making things right and will do our best to resolve the issue quickly and to your satisfaction.
Product Information
Can I customize or personalize products?
Unfortunately, we do not offer customization or personalization of products. Since we
produce items in relatively large quantities